Legal / Privacy
Privacy Policy
Encrypted & Secure
GDPR Compliant
No Data Selling
Your Privacy Matters
Pentagon AI respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our AI-powered voice and conversational services. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and Roles
Depending on the context:
Data Controller
Pentagon AI acts as a data controller for website visitors, prospects, and direct users.
Data Processor
Pentagon AI acts as a data processor/service provider when providing Services on behalf of customers such as municipalities, enterprises, and restaurants.
Customers remain responsible for determining how end-user data is collected and used within their deployments.
2. Information We Collect
2.1 Information Collected Automatically
When you access our website or Services, we may collect:
This information is used for security, analytics, and performance optimization.
2.2 Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- • Name
- • Email address
- • Phone number
- • Company or organization name
- • Business contact details
- • Information submitted through forms, demos, or inquiries
2.3 Voice, Call, and AI Interaction Data
Our Services may process voice calls, transcripts, or conversational data.
Call Recording Policy:
- • Call recording is disabled by default
- • Recordings or transcripts are processed or stored only if explicitly enabled by the customer
- • Pentagon AI does not retain call recordings unless configured to do so by the customer
- • Pentagon AI processes such data solely to provide the Services and in accordance with customer instructions
3. Legal Basis for Processing (GDPR)
Where applicable under GDPR, we process personal data based on one or more of the following legal bases:
4. How We Use Information
We use personal information to:
- Provide, operate, and maintain the Services
- Create and manage user accounts
- Communicate service updates and support messages
- Improve system performance, reliability, and security
- Analyze usage trends and improve functionality
- Respond to inquiries and requests
- Comply with legal and regulatory obligations
5. Disclosure of Information
We may disclose personal information:
- • To service providers and subprocessors that support our operations
- • To comply with legal obligations or lawful requests
- • To protect rights, safety, and security
- • In connection with corporate transactions (e.g., merger or acquisition)
We do not sell personal information.
6. Data Retention
We retain personal information only for as long as necessary to:
Retention periods vary depending on data type and legal requirements. Data is securely deleted or anonymized when no longer required.
7. Data Security
We implement administrative, technical, and organizational safeguards designed to protect personal information. However, no system can be guaranteed to be 100% secure.
8. International Data Transfers
Personal information may be processed or stored outside your jurisdiction, including in Canada, the United States, or other locations where our service providers operate. Where required, we implement appropriate safeguards for cross-border transfers.
9. Your Privacy Rights
9.1 GDPR Rights (EU/EEA)
If you are located in the EU or EEA, you have the right to:
9.2 CCPA / CPRA Rights (California)
California residents have the right to:
- • Know what personal information is collected
- • Request deletion of personal information
- • Correct inaccurate information
- • Opt out of sale or sharing (Pentagon AI does not sell data)
- • Not be discriminated against for exercising privacy rights
9.3 PIPEDA Rights (Canada)
Canadian residents have the right to:
- • Access their personal information
- • Request corrections
- • Withdraw consent, subject to legal or contractual limitations
10. Exercising Your Rights
Requests to exercise privacy rights may be submitted by contacting us at:
Email:
info@pentagonai.coWhere Pentagon AI acts as a processor, requests may be redirected to the relevant customer acting as data controller.
11. Data from Children
The Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.
12. No Sale of Personal Information
Pentagon AI does not sell, rent, or trade personal information to third parties for monetary or commercial benefit.
13. Third-Party Links and Services
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be reflected by the "Last Updated" date. Continued use of the Services constitutes acceptance of the updated policy.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Pentagon AI
info@pentagonai.coQuestions About Your Privacy?
We're committed to transparency. Reach out to our team for any privacy-related inquiries or concerns.